NOTE: The below shipping information applies to all orders placed with Smokers Roundup.
Shipping Rates:
Post Office: $6.00 flat rate for 1-5 items – Any Additional items add $1.25 each to the shipping cost.
Shipping Location:
Once a customer places an order with us, the shipping information and bank account information that is on the order is
automatically sent to our bank processor. Our bank processor examines the information, making sure that everything matches
up. Your Bank, Saving & Loan or Credit Union will issue a withdrawal from your account for the amount that is on the
order and a credit will be sent to our bank processor. Our bank will not authorize the Reservation to begin fulfilling
any orders until they physically receive the money from your bank. No exceptions! Because this is an electronic checking
transaction and not a credit card transaction the withdrawal of funds may show on your account right away but the funds may take
several days to be credited to the bank processor for the Reservation. The total turnaround for orders to be placed with
us is now 7 to 10 business days excluding weekends and holidays.
Important Note: No order is shipped out the same day an order is placed. Once the bank issues an authorization
to the Reservation the order is placed in a batch to be fulfilled the following day. During fulfillment of the order, the
shipping department places an order with one of its distributors for the product or products that are listed on the invoice.
Once the Reservation receives the product or products from the distributor the order is shipped out within 24 to 28 hours. No
tobacco is kept on the shelf to insure you receive the freshest product possible.
The maximum amount an order can be place is $800.00. NO EXCEPTIONS!
US Postal delivery
All packages that are shipped by us are shipped via US Priority Mail. Because the Post Office delivery system can be
unpredictable, all packages once shipped can take up to 3 to 7 business days to arrive at their destination. Please take
in account that all National holidays and weekends can delay package arrivals.
SIGNATURE REQUIREMENTS
All tobacco orders will require a signature from an adult upon delivery of the parcel from the US Postal Service. If
there is no adult present to sign for the package, a notice will be left by the currier and the recipient will have to go to
their local Post Office to retrieve the package. If the package is not claimed within 10 business days, the package will
be sent back to our warehouse. Shipping charges will be charged again if the package has to be shipped back to the customer.
TRACKING NUMBERS
Every package shipped by us is given a tracking number by the US Postal Service. This tracking number will only let
you know that the package has been shipped. You can request to be given a tracking number by us in which you can go online
and track your order. But the US Postal Service computers are not up to date, so by the time you find out where your
package is going you will already have it.
Shipments Outside The US
We cannot ship any tobacco products anywhere outside the Continental United States. This includes Canada.
Once a customer places an order with us, the shipping information and bank account information that is on the order is automatically
sent to our bank processor. Our bank processor examines the information, making sure that everything matches up. Your Bank,
Saving & Loan or Credit Union will issue a withdrawal from your account for the amount that is on the order and a credit will be
sent to our bank processor. Our bank will not authorize the Reservation to begin fulfilling any orders until they physically
receive the money from your bank. No exceptions! Because this is an electronic checking transaction and not a credit card transaction
the withdrawal of funds may show on your account right away but the funds may take several days to be credited to the bank processor for
the Reservation. The total turnaround for orders to be placed with us is now 7 to 10 business days excluding weekends and holidays.
Important Note: No order is shipped out the same day an order is placed. Once the bank issues an authorization to the
Reservation the order is placed in a batch to be fulfilled the following day. During fulfillment of the order, the shipping department
places an order with one of its distributors for the product or products that are listed on the invoice. Once the Reservation receives
the product or products from the distributor the order is shipped out within 24 to 28 hours. No tobacco is kept on the shelf to insure
you receive the freshest product possible.
The maximum amount an order can be place is $800.00. NO EXCEPTIONS!
Weekend Orders:
Because we are not opened on the weekends, orders placed on Friday, Saturday and Sunday are processed but not fulfilled until the following business day.
